Refund & Cancellation Policy

Last updated: 5 September 2026

This policy explains when you can cancel an order and get a refund. It applies to **full payments** and **

1. The simple version

**A payment — full or **

**After your order is confirmed, the payment is non-refundable.**

"Confirmation" here is specific: an order is confirmed only after Modak Maestro sends you a confirmation message on WhatsApp AND you reply with an explicit "CONFIRM" (or 👍) within 24 hours of that message. Until both sides of this exchange have happened, your order is unconfirmed and your payment is fully refundable.

2. Why this rule

Festival idols are **just-in-time** sourced from our local supplier. The moment your order is confirmed, we begin sourcing your specific idols from our supplier. We cannot reverse that commitment after confirmation, which is why payment becomes non-refundable at that point.

3. Step by step

| Step | What happens | Refundable? |

|---|---|---|

| You place an order and pay (full or partial) | Order status: `Pending` | ✅ Yes |

| Payment received by Razorpay, store sends WhatsApp confirmation | Order status: `Awaiting Confirmation` | ✅ Yes |

| You reply "CONFIRM" on WhatsApp within 24 h | Order status: `Confirmed` | ❌ No |

| We hand the parcel to the courier | Order status: `Fulfilling` | ❌ No |

| Parcel delivered and accepted | Order status: `Delivered` | ❌ No |

| You reply "CANCEL" or do not reply within the window | Order status: `Cancelled — Refund processed` | ✅ Yes — full refund of partial or full payment |

4. How to cancel before confirmation

  • Reply "CANCEL" to the WhatsApp confirmation message we sent you, OR
  • Send "CANCEL" + your order number to +91 95234 33201 from the phone number on the order.
  • Your refund is initiated within 1 business day and credited within 5–7 business days, depending on your bank / UPI app.

5. After confirmation

If you need to cancel an already-confirmed order (for example, a delivery address change that is not feasible), please message us on WhatsApp and we will try to help. Because sourcing has started, we can offer at most:

  • a store credit of the same value, usable on our next festival cycle, OR
  • a

6. Damaged on arrival

If your idol arrives damaged in transit, please send us photos within 24 hours of delivery on WhatsApp. We will:

  • Replace it (subject to stock), OR
  • Offer a store credit of equal value, OR
  • Offer a

Replacement is subject to a fresh round of WhatsApp confirmation.

7. Non-refundable items

For clarity, the following are not refundable after order confirmation:

  • Custom colour or design requests beyond our standard 4 designs
  • Bulk / corporate orders (covered by a separate written agreement)

8. Contact

raj.inbox02@gmail.com · WhatsApp +91 95234 33201

Grievance Officer: Raj (raj.inbox02@gmail.com, +91 95234 33201)