Grievance Officer

Last updated: 5 September 2026

In compliance with the **Consumer Protection (E-commerce) Rules, 2020**, Modak Maestro has appointed a Grievance Officer for complaints, refunds, delivery issues, and privacy concerns.

Grievance Officer

**Name:** Raj

**Email:** raj.inbox02@gmail.com

**Phone:** +91 95234 33201

What to include in a complaint

To help us resolve your issue quickly, please include:

1. Your order ID (if your complaint is about an order)

2. The phone number used to place the order

3. A short description of the issue

4. Photos or screenshots (if relevant — e.g. damaged product)

Our commitment

• We will **acknowledge** your complaint within **48 hours**.
• We aim to **resolve** complaints within **15 days** of receipt.

If we are unable to resolve your complaint to your satisfaction, you may escalate to the National Consumer Helpline (1915) or the Consumer Protection Authority at https://consumerhelpline.gov.in.

Business details

Modak Maestro

Registered address: Rachenahalli, Thanisandra, Bengaluru 560077, Karnataka, India

Support email: raj.inbox02@gmail.com